All sales are final and cash refunds are not offered.

Unreasonable demands cannot always be accommodated.

• Exchanges are allowed within 7 days of purchase.
• Shoes must be unused and in mint condition.
• Thrift footwear availability may vary, so exact matches are not guaranteed.
• Exchange for equal value, or top up the difference for higher-priced items.

Contact us on WhatsApp with your order details. Once we confirm the exchange, bring the shoes to our Nairobi store or send them to us as agreed.